Last updated: 28/04/2026

This Privacy Policy explains how Leading Edge (“we”, “us” and “our”) collects, uses, stores and protects personal data when you visit our website, contact us, request a quotation, book a survey or use our services.

1. Who We Are

Leading Edge is a fire door installation and compliance-focused contractor.

For most of the customer, enquiry and website data covered by this policy, Leading Edge acts as the data controller, meaning we decide what personal data is collected and why it is used.

Business name: Leading Edge
Registered address: [Insert address]
Email: [Insert email]
Phone: [Insert phone number]
Company number: [Insert company number, if applicable]

2. The Personal Data We Collect

Depending on how you interact with us, we may collect and use:

• your name

• email address

• phone number

• company or organisation name

• property or site address

• billing address

• details about your enquiry, survey request or project

• photographs, drawings or documents you send to us

• appointment and visit records

• correspondence between you and us

• website usage data, such as IP address, browser type, pages visited and basic analytics data

• marketing preferences, where relevant

We do not normally collect special category personal data unless you choose to provide it to us or it is necessary in connection with a specific request.

3. How We Collect Your Personal Data

We may collect personal data:

• directly from you when you contact us by phone, email or contact form

• when you request a quotation, survey or callback

• when you instruct us to carry out works

• when you send us documents, plans, images or compliance-related information

• when you use our website

• from third parties acting on your behalf, such as landlords, managing agents, contractors, facilities managers or property representatives

• from public sources where relevant to the services requested

4. How We Use Your Personal Data

We may use your personal data to:

• respond to enquiries

• provide quotations and proposals

• arrange surveys, appointments and site visits

• deliver fire door installation, repair, replacement and remedial works

• issue reports, service records and related documents

• communicate with you about your project

• manage our contract with you

• send invoices and administer payments

• keep internal records

• improve our website, services and customer experience

• deal with complaints, disputes or legal claims

• meet legal, regulatory and insurance obligations

• send marketing communications where permitted by law or where you have given consent

5. Our Lawful Bases for Using Personal Data

Under UK data protection law, we rely on one or more of the following lawful bases depending on the situation:

• Contract — where we need to use your personal data to provide a quotation, carry out works or manage our agreement with you

• Legitimate interests — where we use personal data to run and improve our business, respond to enquiries, maintain records, protect our legal position and communicate with customers in a proportionate way

• Legal obligation — where we need to use personal data to comply with legal, regulatory, tax, accounting or health and safety requirements

• Consent — where consent is required, such as certain marketing communications or some optional cookies

• Establishment, exercise or defence of legal claims — where relevant in the event of a dispute or claim

6. Who We Share Personal Data With

We may share personal data where reasonably necessary with:

• employees and authorised personnel within our business

• subcontractors and specialist installers working on our behalf

• suppliers and manufacturers where needed for product orders, support or warranty matters

• IT, website, hosting, email and software providers

• accountants, insurers, legal advisers and professional advisers

• payment providers

• regulators, authorities, courts or law enforcement bodies where required by law

• managing agents, landlords, contractors or client representatives involved in the project where appropriate

We do not sell personal data to third parties.

7. Payments and Payment Information

We do not store payment card details.

If card or online payments are used, they may be processed by a third-party payment provider operating under its own privacy terms. Where that happens, the provider may act as a separate data controller for payment processing.

8. Website Use, Cookies and Analytics

Our website may use cookies and similar technologies to help it function properly, understand how visitors use the site and improve performance.

Where non-essential cookies are used, these should only be set in line with your cookie preferences. If you use analytics, advertising cookies or similar tools, your cookie banner and cookie policy should reflect that accurately.

If you want, we can create a separate Cookie Policy to match this page.

9. Marketing Communications

We may send you marketing communications about our services where:

• you have asked to receive them

• you have consented to receive them

• or we are otherwise allowed to do so under applicable law

You can ask us to stop sending marketing messages at any time by contacting us or using any unsubscribe option provided.

10. How Long We Keep Personal Data

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, tax, insurance and record-keeping requirements.

Retention periods may vary depending on the type of information, but we will typically keep personal data for as long as needed to:

• deal with the enquiry or quotation

• deliver the service

• maintain business and compliance records

• handle follow-up queries, complaints or claims

• comply with legal and financial obligations

Where we no longer need personal data, we will delete it securely or anonymise it where appropriate.

11. International Transfers

Some of our service providers may store or process personal data outside the UK.

Where personal data is transferred internationally, we will take reasonable steps to make sure appropriate safeguards are in place in accordance with applicable data protection law.

12. Data Security

We take appropriate technical and organisational measures to help protect personal data against unauthorised access, loss, misuse, alteration or disclosure. ICO guidance says security should be appropriate to the risk and should protect confidentiality, integrity and availability.

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

13. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• be informed about how your personal data is used

• request access to your personal data

• request correction of inaccurate personal data

• request erasure of personal data

• request restriction of processing

• object to processing

• request transfer of your personal data in certain situations

• withdraw consent at any time where we rely on consent

The ICO says privacy information should also explain people’s rights and how they can complain if they are concerned about the use of their data.

To exercise any of these rights, please contact us using the details below.

14. Complaints

If you have concerns about how we use personal data, please contact us first and we will try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator.

15. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites.

16. Children’s Privacy

Our website and services are not aimed at children, and we do not knowingly collect personal data from children except where this is incidental to providing services requested by adults or organisations.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, practices or legal obligations.

Any updates will be posted on this page with a revised “Last updated” date.

18. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

Leading Edge
[Insert address]
[Insert email]
[Insert phone number]