Last updated: 28/04/2026

These Terms and Conditions apply to all surveys, quotations, supply, installation, repairs, remedial works, maintenance visits, replacement works and related services provided by Leading Edge (“we”, “us” and “our”) to any customer (“you” and “your”).

1. About Us

1.1 Leading Edge is a fire door installation and compliance-focused contractor.

1.2 Our contact details are:

• Business name: Leading Edge

• Registered address: [Insert address]

• Email: [Insert email]

• Phone: [Insert phone number]

• Company number: [Insert company number if applicable]

2. Application of These Terms

2.1 These Terms and Conditions apply to all services supplied by us unless a separate signed contract is in place.

2.2 By accepting a quotation, signing an order confirmation, paying a deposit or instructing us to proceed, you agree to these terms.

2.3 If there is any conflict between these terms and a signed contract or written quotation, the signed contract or written quotation will take priority.

3. Our Services

3.1 Our services may include:

• fire door surveys

• fire door installation

• fire door replacement

• fire door remedial works

• fire door repairs

• ironmongery replacement or upgrades

• frame adjustments or associated joinery works

• maintenance visits

• compliance-related reports or records where expressly included in writing

3.2 We will carry out the agreed services with reasonable care and skill.

3.3 Any information given by us about the service, scope, timing or price forms part of the contract only to the extent confirmed in writing by us. Under UK consumer law, certain information given about the trader or service can become binding.

4. Quotations and Estimates

4.1 Quotations are valid for 30 days unless otherwise stated in writing.

4.2 Any estimate is a guide only and is not binding unless clearly stated to be a fixed quotation.

4.3 Quotations are based on the information available to us at the time, including surveys, photographs, drawings, schedules, site access details and any information provided by you.

4.4 We reserve the right to revise a quotation where:

• the original information supplied was incomplete or inaccurate

• hidden defects or non-compliant conditions are discovered

• the scope changes

• access conditions differ from what was expected

• material or labour costs materially change before acceptance

5. Surveys and Pre-Existing Conditions

5.1 Any survey carried out before works begin is limited to what is visible and reasonably accessible at the time.

5.2 We are not responsible for hidden defects, concealed damage, latent defects, structural issues, non-visible non-compliance or problems that could not reasonably be identified during the survey or inspection.

5.3 Any recommendation or quotation may need to be amended if additional issues are found once works start or once door sets, frames, ironmongery, walls, finishes or surrounding elements are opened up or examined more closely.

6. Scope of Compliance Services

6.1 Unless expressly stated in writing, our services relate only to the specific doors, openings, areas and items listed in the quotation or report.

6.2 Our services do not include any of the following unless clearly stated in writing:

• a full fire risk assessment

• a full building-wide compliance audit

• certification of the entire premises

• structural design advice

• legal advice

• advice on parts of the building outside our agreed scope

6.3 Any reference by us to compliance, suitability, best practice or remedial recommendations is limited to the specific scope instructed and does not amount to a guarantee that the whole building, block or premises is fully compliant with all legal or regulatory requirements.

6.4 Ongoing building compliance remains the responsibility of the responsible person, owner, landlord, managing agent, facilities manager or other duty holder unless we have expressly agreed otherwise in writing.

7. Customer Responsibilities

7.1 You agree to:

• provide safe and timely access to the site

• ensure that the work area is reasonably clear and ready

• provide accurate information about the premises and the required works

• notify us of any asbestos, hazardous materials, access restrictions, permits, security rules or other known risks

• obtain any permissions, consents or approvals that are your responsibility

• ensure that a suitably authorised person is available to give instructions and approve variations where needed

7.2 You are responsible for ensuring that occupants, tenants, staff and contractors do not misuse, obstruct, tamper with or alter fire doors after completion.

7.3 We may charge for aborted visits, delays, additional attendance or wasted time caused by lack of access, site unpreparedness, inaccurate information or other matters outside our control.

8. Variations and Additional Works

8.1 Any change to the agreed scope must be confirmed in writing.

8.2 Where additional defects, damage, non-compliance or practical issues are discovered during the works, we may pause the affected part of the works and issue a revised quotation, variation order or recommendation before continuing.

8.3 Variations may affect price, programme, completion dates and deliverables.

9. Products and Materials

9.1 We will supply products and materials as stated in the quotation or otherwise agreed in writing.

9.2 If a specified product becomes unavailable, discontinued or unsuitable, we may propose a suitable alternative.

9.3 Minor differences in colour, finish, grain, texture or manufacturer detail that do not materially affect performance will not be treated as a defect.

9.4 We are not responsible for manufacturer delays, discontinuations or product changes beyond our control.

10. Programme and Timing

10.1 Any proposed start date, lead time or completion date is an estimate unless expressly stated otherwise in writing.

10.2 We will use reasonable efforts to meet agreed timescales but we are not liable for delays caused by matters outside our reasonable control, including:

• site access issues

• third-party contractor delays

• client delays

• material shortages

• adverse weather where relevant

• hidden defects

• power failures

• building restrictions

• events beyond our reasonable control

10.3 Where delay occurs for reasons outside our control, we may revise the programme and charge any reasonable additional costs properly incurred.

11. Price and Payment

11.1 The contract price is the amount set out in the quotation plus VAT where applicable and plus any approved or necessary variations.

11.2 We may require a deposit before ordering materials or booking works.

11.3 For larger projects, we may invoice on a staged basis.

11.4 Unless otherwise agreed in writing, invoices are payable within 7 days of issue.

11.5 We may suspend work, withhold attendance, withhold documentation or delay handover where payment is overdue.

11.6 For business customers, we reserve the right to charge interest and recovery costs on overdue sums in accordance with the Late Payment of Commercial Debts regime unless the contract provides a different lawful rate. Current government guidance states that statutory interest on late business payments is 8% above the Bank of England base rate and fixed recovery sums may also be claimed.

12. Payment Information

12.1 We do not store your payment card details.

12.2 Where electronic or card payments are accepted, they may be processed by a third-party payment services provider acting under its own privacy and security arrangements.

12.3 You are responsible for reviewing the terms and privacy information of any third-party payment provider used in connection with your payment. ICO guidance includes examples where payment card details are processed by a third-party provider and not stored by the business or its website.

13. Ownership and Risk

13.1 Risk in goods and materials passes to you on delivery to site or installation, whichever occurs first.

13.2 Ownership of goods supplied by us remains with us until all amounts due under the contract have been paid in full.

14. Completion, Snagging and Handover

14.1 The works will be treated as practically complete when they are substantially complete and capable of use for their intended purpose, subject to any minor snagging items that do not materially affect operation or safety.

14.2 You must notify us promptly of any visible defects, missing items or snagging matters after completion.

14.3 Any certificates, reports, records, handover information or similar documents will only be supplied where included in the agreed scope and may be withheld until all sums due have been paid in full.

15. Repairs, Defects and Callbacks

15.1 You must notify us in writing of any alleged defect as soon as reasonably possible.

15.2 We must be given a reasonable opportunity to inspect and, where we are responsible, to remedy the issue.

15.3 We are not responsible for defects or damage caused by:

• misuse, abuse or neglect

• impact damage

• failure to maintain

• building movement

• settlement

• water ingress

• vandalism

• unauthorised repairs or alterations by others

• fair wear and tear

• post-completion tampering with self-closers, seals, hinges, glazing or ironmongery

15.4 Unless otherwise stated in writing, any manufacturer warranty applies only to the relevant product and is subject to the manufacturer’s own terms.

15.5 Any workmanship warranty offered by us will only apply if it is expressly stated in writing in the quotation or contract.

16. Cancellation and Postponement by the Customer

16.1 If you cancel after accepting our quotation, we may charge for:

• surveys already carried out

• design or administration time already incurred

• materials already ordered

• non-returnable items

• labour and attendance already booked

• reasonable cancellation and restocking costs

16.2 If you postpone agreed works at short notice, we may charge for wasted labour, lost time, storage, rebooking and other reasonable costs arising from the postponement.

17. Consumer Cancellation Rights

17.1 If you are a consumer and your contract was made online, by email, by phone, in your home or away from our business premises, you may have a legal right to cancel within 14 days of the contract being entered into, subject to the Consumer Contracts Regulations and any relevant exceptions. The legislation states that for service contracts the cancellation period generally ends 14 days after the day the contract is entered into.

17.2 If you ask us to start work during that cancellation period, you may still be required to pay for services supplied up to the point of cancellation and for any goods or bespoke items ordered or used where the law permits.

17.3 Nothing in these terms affects any statutory rights you have as a consumer.

18. Our Right to Suspend or Cancel

18.1 We may suspend or cancel the contract immediately where:

• payment is overdue

• site conditions are unsafe

• access is not provided

• you fail to provide required information

• abusive, threatening or inappropriate conduct occurs

• continuing the works would expose our staff, subcontractors or others to unreasonable risk

18.2 We will, where reasonable, notify you before suspension or cancellation.

19. Limitation of Liability

19.1 Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, for fraud or for fraudulent misrepresentation.

19.2 Subject to clause 19.1, we are not liable for:

• indirect or consequential loss

• loss of profit

• loss of revenue

• loss of rent

• loss of business

• loss of opportunity

• business interruption

• costs arising from third-party enforcement, closure or occupation restrictions except to the extent directly caused by our proven breach of contract

19.3 Subject to clause 19.1, our total liability arising out of or in connection with the contract, whether in contract, negligence or otherwise, will not exceed the total amount paid or payable under that contract.

19.4 We are not liable for any failure of compliance, performance or certification resulting from matters outside our agreed scope, pre-existing conditions, hidden defects, later alterations by others or the failure of others to follow our recommendations.

19.5 We do not guarantee that our services alone will make the whole building, premises or fire strategy fully compliant unless we have expressly agreed to provide a full scope of compliance works and written confirmation to that effect.

20. Force Majeure

20.1 We are not liable for delay or failure to perform our obligations where this is caused by circumstances beyond our reasonable control.

20.2 This includes supply chain disruption, transport disruption, severe weather, industrial action, fire, flood, utility failure, government action, epidemic, pandemic or similar events.

21. Subcontracting

21.1 We may use suitably qualified employees, subcontractors or specialist suppliers to deliver all or part of the works.

21.2 Where we do so, we remain responsible for the services we have agreed to provide, subject to these terms.

22. Intellectual Property and Reports

22.1 Any quotation, report, drawing, recommendation, method statement, photograph or document prepared by us remains our intellectual property unless otherwise agreed in writing.

22.2 You may use documents supplied by us only for the purpose for which they were issued and not for wider commercial use, publication or onward supply without our written consent.

23. Data Protection

23.1 We will process personal data in accordance with applicable UK data protection law and our Privacy Policy.

23.2 We will only use personal data as reasonably necessary to provide our services, manage enquiries, administer the contract and comply with legal obligations.

23.3 The ICO states that personal data must be processed securely using appropriate technical and organisational measures.

24. Complaints

24.1 Any complaint should be made to us in writing using the contact details shown above.

24.2 We will investigate complaints reasonably and aim to respond within a reasonable time.

25. General

25.1 If any provision of these terms is held to be invalid or unenforceable, the remaining provisions will continue in full force.

25.2 Any failure by us to enforce a right under these terms does not amount to a waiver of that right.

25.3 These terms do not create any rights for third parties except where expressly stated otherwise.

26. Governing Law and Jurisdiction

26.1 These terms are governed by the laws of England and Wales.

26.2 Any dispute arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law requires otherwise.